[{"title":"What is this? ","content":"

We’re excited to show our appreciation through our exclusive rewards program! By creating an account, you’ll earn points for various activities on our site, such as referrals and purchases. These points can be redeemed for discounts on future purchases—the more points you collect, the more you save!

"},{"title":"Who can join?","content":"

Anyone who creates an account is automatically enrolled in the program. When you create an account, you are given 2 points to start the loyalty program in motion.

"},{"title":"How do I earn points?","content":"

You can earn points through various activities, such as referring friends and making purchases. You are given an initial 2 points when you sign up for an account to put the loyalty program in motion. To explore all the ways you can earn points, click on the \"Rockin' Rewards\" button to view the Loyalty Program dedicated page. Scroll to the \"Ways To Earn Points\" section. Tap on the claim button in the reward's box. Once a checkmark shows in the box, that reward has been claimed and cannot be used again.

"},{"title":"How does the referral program work?","content":"

Each member is given a unique referral link that can be found in the referral section of the Loyalty Page. You can either copy this link and message it to a friend using your favorite social platforms or you can click on the email button and email the link directly to someone. They need to follow the link and create an account. Once they place their first order (over $20), 300 points will be added to your account balance.

"},{"title":"How do I redeem my points?","content":"

Points are redeemed for discounts on future orders. To explore the ways to redeem points, click on the \"Rockin' Rewards\" button to view the Loyalty Program dedicated page. Scroll to the \"Ways To Redeem Points\" section. You can either tap on the claim button to redeem a discount to use at a later time, or you can select a discount from a dropdown directly on the checkout page.

"},{"title":"What do the 'Approved', 'Pending' and 'Cancelled' statuses mean?","content":"

Approved: These points can be redeemed for discounts immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals and can take up to 48 hours.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

"}]

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Secondhand Serenade - Officially Licensed Merchandise

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