Returns & Exchanges
As soon as you receive your shipment, we recommend you:
- Carefully inspect the contents for any physical defects or shipping damage
- Verify that you received the correct products
- Damaged merchandise is required to be reported within 7 business days of the delivery date to receive a replacement.
If you are not satisfied, follow the packing instructions listed below.Packaging Your Return
- Returned items must be received within 30 days in original condition; washed, worn, or used items will not be accepted.
- Please include a note with your order ID or name and address, why you are returning the item, and if you prefer an exchange or refund.
- If the item is being returned because of defect or damage, please include the original packaging if possible.
There is a $5.00 reship fee ($10.00 for shoes) on all exchanges, unless a shipping mistake was made by Rockabilia. This fee covers all processing, packaging and shipping charges for your alternate items to be sent.
Send your package to:
PO Box 39
Chanhassen, MN 55317
* We do not accept returns on Videos and CDs, all Poster types and Billboards, Body Jewelry, Swim Wear, Underwear, Guitar Tabs and Books. Worn, washed, or used items will not be accepted and may be returned at the customer’s expense.
**Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable
To speak with us in person, please contact Customer Service, 1-952-556-1121, and a representative will assist you. We are open 11:00 AM to 3:00 PM CST Monday-Friday.